Primal AITES Pvt. Ltd. ("Prime AITES", "we", "us" or "our") respects your privacy. This Privacy Notice explains how we collect, use, disclose, retain and protect personal data when you visit primeaites.com, contact us, submit a form, subscribe to communications, apply for an opportunity, or otherwise interact with our corporate website. It also explains the choices and rights available to you.
For personal data covered by this Notice, Prime AITES ordinarily acts as the Data Fiduciary, meaning that we determine the purpose and means of processing. Where we process personal data solely on a customer’s documented instructions in connection with a product or service, that processing will be governed by the applicable customer agreement and product-specific privacy terms, not solely by this Notice.
1. Scope
This Notice applies to the Prime AITES corporate website and enquiries concerning Prime AITES, FxC-Connect, MudraEx and DI - Document Intelligence. It does not automatically apply to a separate product website, customer deployment, tenant environment, third-party website or service linked from this site. Each such service may have its own privacy notice.
2. Personal data we may collect
- Identity and business-contact data, such as name, organisation, designation, business email address, telephone number, city and country.
- Enquiry and communication data, including the content of messages, meeting requests, product interests, attachments and our correspondence with you.
- Recruitment data, if recruitment functionality is introduced, such as a CV, employment history, education, skills and information voluntarily provided with an application.
- Technical and usage data, such as IP address, device and browser type, operating system, referring page, pages viewed, timestamps, approximate location derived from IP address, and diagnostic or security logs.
- Cookie and preference data, including consent choices and identifiers placed or read in accordance with our Cookie Policy.
- Event, partner or vendor data, where you interact with us in a professional capacity.
- Any other information you voluntarily provide. Please do not send Aadhaar numbers, financial-account details, health data, passwords or other highly sensitive information through a general website form unless we specifically request it through an authorised secure channel.
3. How we collect personal data
We may collect personal data directly from you; automatically through the website and its security or analytics technologies; from your organisation or an authorised representative; from event or business partners; and from lawful public sources such as corporate websites and professional directories. If you provide another person’s data, you must be authorised to do so and, where required, make this Notice available to that person.
4. Purposes of processing
- To respond to enquiries, arrange demonstrations or meetings, and communicate about our company and products.
- To assess prospective customer, partner, vendor, investor, media or employment relationships.
- To operate, administer, maintain, troubleshoot and improve the website and user experience.
- To measure site performance and understand aggregate usage, subject to applicable consent requirements.
- To protect our website, systems, users and business against fraud, abuse, malicious activity and security incidents.
- To maintain business records, establish or defend legal claims, conduct audits and comply with legal or regulatory obligations.
- To send newsletters, product updates or marketing communications where you have requested them or where otherwise permitted by applicable law. You may opt out at any time.
5. Lawful basis and consent
We process personal data for a lawful purpose and on the basis permitted by applicable law. Where consent is required, we seek consent through a clear affirmative action and you may withdraw it using the method stated at collection, the cookie-preference tool, an unsubscribe facility, or the contact details below. Withdrawal does not affect processing already carried out lawfully. We may also process data for certain legitimate uses recognised by applicable law, including voluntarily provided data for the stated purpose and compliance with legal obligations.
6. Cookies and similar technologies
We use cookies or similar technologies as described in our Cookie Policy. Strictly necessary technologies may operate to provide requested functionality, remember security or privacy choices, and protect the site. We will not place or activate non-essential analytics, functionality or advertising technologies where consent is required unless you have chosen to allow them.
7. Sharing of personal data
We may share personal data only as reasonably necessary with: hosting, cloud, cybersecurity, analytics, communications, customer-relationship, recruitment and professional-service providers acting under appropriate contractual or confidentiality obligations; our group entities, if any, for legitimate internal administration; parties to a proposed financing, investment, merger, acquisition or business transfer subject to safeguards; law-enforcement, courts, regulators or government authorities where required or permitted by law; and any other party with your direction or consent. We do not sell personal data for money. We do not permit service providers to use personal data for their own unrelated purposes.
8. International processing
Some service providers may process or store data outside India. Where personal data is transferred internationally, we will take reasonable steps to use reputable recipients, contractual protections and other measures required by applicable law. Transfers will remain subject to any country-specific restriction notified by the Government of India.
9. Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to respond to an enquiry, maintain an ongoing business relationship, meet legal, accounting, audit and security requirements, and establish or defend claims. Retention periods vary by record type. When data is no longer required, we delete, anonymise or securely isolate it, subject to lawful retention duties and technical backup cycles. Security, traffic and processing logs may be retained for the minimum period required by applicable law or for longer where reasonably necessary for security or legal purposes.
10. Security
We use reasonable technical and organisational safeguards designed to protect personal data, which may include access controls, encryption in transit, secure configuration, logging, monitoring, backups, vendor controls and incident-response procedures. No website, network or storage system can be guaranteed completely secure. You are responsible for using secure communication channels and for not transmitting unnecessary sensitive information.
11. Your rights and choices
Subject to applicable law and verification of your request, you may ask for information about the personal data we process and the processing activities; seek correction, completion or updating of inaccurate or incomplete data; request erasure where retention is no longer required by law; withdraw consent; nominate another person to exercise specified rights in the event of death or incapacity; and raise a grievance. You may also unsubscribe from marketing communications and manage non-essential cookies. We may request information reasonably necessary to verify your identity and protect against unauthorised disclosure. If an exception applies, we will explain our response as permitted by law.
12. Children
The corporate website is intended for business audiences and is not directed to persons under 18 years of age. We do not knowingly seek to process children’s personal data through general website forms. If you believe that a child has provided personal data, contact us so we can review and take appropriate action. Any future service designed to process children’s data will implement the consent and other safeguards required by applicable law.
13. Third-party links
Links to third-party websites or platforms are provided for convenience. Their operators control their own data practices, and this Notice does not apply to them. Please review their privacy information before providing personal data.
14. Changes to this Notice
We may update this Notice to reflect changes in our website, operations or law. The revised version will be posted here with an updated date. If a change materially affects processing based on consent, we will seek fresh consent where required.
15. Contact and grievance redressal
For privacy questions, rights requests or grievances, contact:
- Privacy / Grievance Contact: Vandana Gupta
- Email: contact@primeaites.com
- Postal address: SCO 58-59 FF, Sector 17D, Chandigarh
Please write “Privacy Request” in the subject line and describe your request and relationship with Prime AITES. We will acknowledge and address the grievance within the period required by applicable law. If you remain dissatisfied after using our grievance process, you may approach the Data Protection Board of India when and to the extent the relevant statutory mechanism is in force.